{"id":28772,"date":"2023-11-27T14:35:57","date_gmt":"2023-11-27T13:35:57","guid":{"rendered":"https:\/\/www.jowyoriginals.com\/formulaire-de-reclamation\/"},"modified":"2025-08-15T19:57:57","modified_gmt":"2025-08-15T17:57:57","slug":"formulaire-de-reclamation","status":"publish","type":"page","link":"https:\/\/www.jowyoriginals.com\/fr\/formulaire-de-reclamation\/","title":{"rendered":"Formulaire de r\u00e9clamation"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.jowyoriginals.com\/wp-content\/uploads\/2023\/06\/cta-general-jowy-3.jpg\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1 class=\"undr\" style=\"margin-bottom: 20px!important; padding-bottom: 25px;\">Formulaire de r\u00e9clamation<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bbdecor yellow titlepack2&Prime; _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 id=\"presupuesto\">Avez-vous des r\u00e9clamations \u00e0 formuler concernant le produit que vous avez re\u00e7u ?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.23.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Afin de pouvoir traiter votre plainte, il est n\u00e9cessaire que vous remplissiez tous les champs du formulaire et que vous nous fournissiez des images et\/ou une vid\u00e9o illustrant la plainte.  <\/p>\n<p>Une fois que vous avez rempli le formulaire dans son int\u00e9gralit\u00e9, vous verrez appara\u00eetre les champs permettant de joindre les images et\/ou la vid\u00e9o.<\/p>\n<p>&nbsp;<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f29156-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"29156\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/28772#wpcf7-f29156-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"29156\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f29156-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:29156,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-5.9.2&quot;:true}}\" \/>\n<\/fieldset>\n<p><span id=\"second-name-wrap\" class=\"wpcf7-form-control-wrap second-name-wrap\" ><input type=\"hidden\" name=\"second-name-time-start\" value=\"1778596117\"><input type=\"hidden\" name=\"second-name-time-check\" value=\"10\"><input id=\"second-name\"  placeholder=\"deuxi\u00e8me nom\"  class=\"wpcf7-form-control wpcf7-text second-name\" type=\"text\" name=\"second-name\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<div class=\"divForm\">\n\t<div class=\"divForm-row\">\n\t\t<div class=\"divForm-col\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom complet :\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"divForm-col\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"envio_email_form\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Courriel :\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"divForm\">\n\t<div class=\"divForm-row\">\n\t\t<div class=\"divForm-col\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone :\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"divForm-col\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-invoice\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Num\u00e9ro de la facture d&#039;achat : vous pouvez le v\u00e9rifier dans votre espace client.\" value=\"\" type=\"text\" name=\"your-invoice\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"divForm\">\n\t<div class=\"divForm-row\">\n\t\t<div class=\"divForm-col\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-product-placeholder\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"Produit : tatami, caoutchouc, fitness...\" type=\"text\" name=\"your-product-placeholder\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"divForm-col\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Motif de la plainte :\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"divForm\">\n\t<div class=\"divForm-row\">\n\t\t<div class=\"divForm-col2\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Expliquez-nous bri\u00e8vement le probl\u00e8me.\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div data-id=\"group-100\" data-orig_data_id=\"group-100\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<div class=\"divForm\">\n\t\t<div class=\"divForm-row\">\n\t\t\t<div class=\"divForm-col2\">\n\t\t\t\t<p style=\"font-weight: 700;padding-top: 15px;font-size: 24px;color: #ae7d07;\"><u>IMAGES<\/u>\n\t\t\t\t<\/p>\n\t\t\t\t<p style=\"padding-bottom: 0 !important;margin-bottom: 0 !important;padding-top: 0px;\">Vous devez joindre une photo de chaque pi\u00e8ce faisant l'objet de la r\u00e9clamation et une photo de l'ensemble du lot o\u00f9 les pi\u00e8ces ou produits endommag\u00e9s sont clairement visibles. Si vous pr\u00e9f\u00e9rez, vous pouvez joindre une vid\u00e9o ci-dessous. Formats d'image pris en charge : JPG et PNG (taille maximale par fichier : 2 Mo)\n\t\t\t\t<\/p>\n\t\t\t\t<div data-id=\"group-101\" data-orig_data_id=\"group-101\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t\t\t<p><strong>Image 1 : <\/strong><span class=\"wpcf7-form-control-wrap\" data-name=\"file-101\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".jpg,.png,.jpeg\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"file-101\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-id=\"group-102\" data-orig_data_id=\"group-102\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t\t\t<p><strong>Image 2 : (facultatif) <\/strong><span class=\"wpcf7-form-control-wrap\" data-name=\"file-102\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.png,.jpeg\" aria-invalid=\"false\" type=\"file\" name=\"file-102\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-id=\"group-103\" data-orig_data_id=\"group-103\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t\t\t<p><strong>Image 3 : (facultatif) <\/strong><span class=\"wpcf7-form-control-wrap\" data-name=\"file-103\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.png,.jpeg\" aria-invalid=\"false\" type=\"file\" name=\"file-103\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-id=\"group-104\" data-orig_data_id=\"group-104\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t\t\t<p><strong>Image 4 : (facultatif) <\/strong><span class=\"wpcf7-form-control-wrap\" data-name=\"file-104\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.png,.jpeg\" aria-invalid=\"false\" type=\"file\" name=\"file-104\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-id=\"group-105\" data-orig_data_id=\"group-105\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t\t\t<p><strong>Image 5 : (facultatif) <\/strong><span class=\"wpcf7-form-control-wrap\" data-name=\"file-105\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.png,.jpeg\" aria-invalid=\"false\" type=\"file\" name=\"file-105\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<p style=\"font-weight: 700;padding-top: 25px;font-size: 24px;color: #ae7d07;\"><u>VID\u00c9O<\/u>\n\t\t\t\t<\/p>\n\t\t\t\t<p style=\"padding-bottom: 0 !important;margin-bottom: 0 !important;padding-top: 0px;\">Joindre une vid\u00e9o des pi\u00e8ces ou produits endommag\u00e9s. Formats vid\u00e9o pris en charge : MP4, M4V, MOV et AVI. Taille maximale autoris\u00e9e : 24 Mo. Si votre vid\u00e9o est trop lourde, veuillez la transf\u00e9rer sur votre WhatsApp ou Telegram pour qu'elle soit compress\u00e9e et joignez \u00e0 nouveau la vid\u00e9o compress\u00e9e.\n\t\t\t\t<\/p>\n\t\t\t\t<p><strong>Vid\u00e9o : (facultatif) <\/strong><span class=\"wpcf7-form-control-wrap\" data-name=\"file-309\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".mp4,.m4v,.avi,.mov\" aria-invalid=\"false\" type=\"file\" name=\"file-309\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"divForm\">\n\t<div class=\"divForm-row\">\n\t\t<div class=\"divForm-col2\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-752\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-752\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">J'accepte la <a target=\"_blank\" rel=\"nofollow\" href=\"\/politica-privacidad\/\">politique de confidentialit\u00e9<\/a><\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-291\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-291[]\" value=\"Je souhaite que JowyOriginals me contacte pour m&#039;informer des derni\u00e8res nouvelles du secteur. Je peux me d\u00e9sinscrire \u00e0 tout moment.\" \/><span class=\"wpcf7-list-item-label\">Je souhaite que JowyOriginals me contacte pour m&#039;informer des derni\u00e8res nouvelles du secteur. Je peux me d\u00e9sinscrire \u00e0 tout moment.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Formulaire de r\u00e9clamationAvez-vous des r\u00e9clamations \u00e0 formuler concernant le produit que vous avez re\u00e7u ?Afin de pouvoir traiter votre plainte, il est n\u00e9cessaire que vous remplissiez tous les champs du formulaire et que vous nous fournissiez des images et\/ou une vid\u00e9o illustrant la plainte. Une fois que vous avez rempli le formulaire dans son int\u00e9gralit\u00e9, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-28772","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.jowyoriginals.com\/fr\/wp-json\/wp\/v2\/pages\/28772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jowyoriginals.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jowyoriginals.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jowyoriginals.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jowyoriginals.com\/fr\/wp-json\/wp\/v2\/comments?post=28772"}],"version-history":[{"count":3,"href":"https:\/\/www.jowyoriginals.com\/fr\/wp-json\/wp\/v2\/pages\/28772\/revisions"}],"predecessor-version":[{"id":28776,"href":"https:\/\/www.jowyoriginals.com\/fr\/wp-json\/wp\/v2\/pages\/28772\/revisions\/28776"}],"wp:attachment":[{"href":"https:\/\/www.jowyoriginals.com\/fr\/wp-json\/wp\/v2\/media?parent=28772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}